Naresh Kumar

Administrative Officer

February 2012 – October 2012 (9 months) Bhubaneswar, Orissa

 

Responsibility – To monitor back-office workforce and assigned mechanism, such as: Planning, Monitoring, Evaluation and Documentation (PMED); which carries:
• Customer & Client Relationship Management – Handling customer as well as client queries.
• Office Management – Record keeping, data maintenance, managing conventions, seminars & training programs, 
• Accounts Management – Handling accounts, money transfering, petty cash maintenance, etc.

 

Customer Care Executive

November 2009 – February 2011 (1 year 4 months) Hyderabad

 

Responsibility – 
• Worked as a Complaints Management Executive with Tata Business Support Services Ltd. Hyderabad.
• Proficient in managing and leading team for running successful process operations & experience of implementing procedures, service standards for business excellence.
• Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various training sessions for enhancing the performance and quality of service.
• Strong communication & interpersonal skills with proven abilities in Customer Relationship Management & Team Management.

 

Customer Service Representative (CSR)

January 2007 – October 2009 (2 years 10 months) Berhampur, Orissa

 

Customer Service Representative (CSR) for Bajaj Allianz Life Insurance

• Handling Customer Queries and Insured person’s data & Petty-Cash Maintenance. 
• Inbound customer support. 
• PC Maintenance and Data Entry. 
• Product dealing and explanation.

 

Computer Faculty

August 2005 – November 2006 (1 year 4 months) Chatrapur, Orissa

 

• Teaching FoxPro, COBOL programming and C’ Language mainly. 
• Accounts Management and Web Designing

 

Data Transcriptioner

August 2002 – July 2003 (1 year) Chatrapur, Orissa

 

• Working on HTML, SGML and XML. 
• Hardware & Software Installation and troubleshooting.